Let's assume you have done all the right things durig the sales cycle and you still experience hesitation or objections at the end - don't worry. This happens to even the top 10% of sales people some of the time. What should you do?

- Sales strategies that reduce and eventually eliminate objections
- How to convert more objecting prospects into paying clients
- "New and Improved" responses to age-old objections
- The top 3 sales mistakes that lead to objections - and what to do instead
- How to get prospects to answer their own objections
- Why acknowledging that a prospect is right will speed up the sale
- Two "killer" objection handling techniques

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Colleen Francis is driven by a passion for people--motivating them to reach for the highest standards of success. For over 15 years, she has observed the business habits of the top 10% of sales performers in organizations of all sizes and shapes--from Fortune 500 companies, to small- and medium-sized businesses. Through her company, Engage Selling Solutions, Colleen has condensed that winning formula into an internationally acclaimed sales-training approach, helping sales and marketing professionals everywhere achieve their maximum potential.

Distinguished by the Canadian Professional Sales Association as a Certified Sales Professional (C.S.P.), Colleen thrives on challenging conventional assumptions about the winning edge needed to stimulate profits, grow new markets and sustain a loyal customer base. Her savvy, no-nonsense, field-tested approach to sales is rooted in the belief that there really isn't a single magic formula to success. Rather, it's about finding ways to consistently apply a common-sense process for working with, listening to, and tending to the needs of customers.

Ask any of Colleen's clients about why they call on her services--again and again--and you're likely to hear a common refrain: she inspires results! Her refreshing candour, her genuine, sincere message, and the personal experiences she relates as a top-ranked sales executive--all are inspiring motivators for sales and marketing professionals who strive to get to the top…and stay there. Just as important, Colleen is unwavering in her commitment to sales-training that makes a lasting and meaningful impact on the corporate bottom-line. That's why her services are regularly sought by leading private- and public-sector organizations across North America, including Adecco, Ajilon, Eagle Resources, Corel Corporation, Hard Rock Cafe, United On Line,Whitepages.com, Royal Bank, and Mass Mutual.